Insuring the quality of our work is paramount. At Aslan's Maintenance we have custom crafted a program of inspections called Quality Assurance Tests (QAT's); each Test covers different areas within each facility we clean, and are performed (by our Night Manager, 19 years of experience!) on a random and revolving schedule. The manager may focus on restrooms on one visit, dusting on another.

The results of all QAT's generate a numerical value, and average, which translates into scores by facility and are tabulated and reviewed monthly and quarterly.

Our Quality Assurance Test scores are particularly valuable in bringing new staff up to speed. They allow the trainer to focus on misunderstanding of job requirements and specifications and to coach new and existing staff on higher levels of control. It also allows for valuable, regular feedback to each worker on their current and past performance.

Each client benefits from the Quality Assurance Program in many ways:

• Less fluctuation in work consistency
• Faster identification of problem areas
• Uniform performance of services
• Positive approach to coaching as well as rewarding good work
• Better staff retention
• A logical, professional and quantifiable measurement of performance
• Test results are available for client review at anytime.